Benjamin Lenox

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About Me

I'm a Management Information Systems graduate from the University of Alabama with a passion for sitting at the intersection of technology and business. Whether I'm resolving critical IT infrastructure issues, leading development teams, or building software from scratch, I bring both technical depth and clear communication to every role.

Currently supporting Fire, Police, and village staff as an IT Support Specialist at the Village of Homewood — keeping systems secure, stable, and fast.

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Tickets Resolved

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Devices Managed

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Web Traffic Increase

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Code Contributions

Experience

IT Support Specialist

Current

Village of Homewood — Homewood, IL

September 2025 – Present

  • Improved response time ~20% by mandating structured ticket submission
  • Manage and resolve hundreds of tickets via Spiceworks and NinjaOne
  • Follow FBI and CISA protocols to eliminate security threats daily
  • Diagnose hardware and networking issues across 150+ iOS and Windows systems

Technical Lead

Alabama Museum of Natural History — Tuscaloosa, AL

January 2025 – May 2025

  • Led a team of 5 developers using Azure DevOps and Microsoft Teams
  • Gathered, defined, and negotiated technical requirements with non-technical stakeholders
  • Pushed 50+ C#, JavaScript, and HTML contributions to the ARCTOS platform
  • Increased website traffic by ~30%, setting a nation-wide front-end standard

Support Analyst I

Culverhouse Technology Group — Tuscaloosa, AL

June 2024 – May 2025

  • Resolved technical issues for faculty and staff via TeamDynamix (300+ tickets)
  • Maintained classroom hardware at 90%+ utilization
  • Installed and configured 50+ Windows 10/11 devices

Campus Manager

Fresh Prints — Tuscaloosa, AL

September 2022 – August 2023

  • Built lasting customer relationships to drive thousands in merchandise sales
  • Led design and logistics coordination for custom apparel campaigns
  • Reduced costs 10–20% compared to competitors through operational efficiency

Projects

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GymBro

AI-enabled workout tracker that lets users log workouts, track progress over time, and receive personalized training recommendations based on their performance data.

AI Fitness Full-Stack JavaScript
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The Book Bin

Point-of-sale and inventory management system built for a used bookstore. Handles transactions, stock tracking, and generates business reports for the owner.

POS SQL Inventory C#

Technical Skills

Languages

C# Java JavaScript SQL HTML

Tools & Platforms

Azure DevOps GitHub .NET Linux Spiceworks NinjaOne RUCKUS One Visual Studio Microsoft Excel

Get In Touch

I’m open to new opportunities and collaborations. Feel free to reach out.

✉ Benlen783@gmail.com 🔗 linkedin.com/in/benlenox